All jewelry is made to order, please allow up to three to four weeks for your order to be shipped. For urgent requests feel free to contact us at Sales@MelissaLovy.com, we can advise if your order can be expedited. All regular items (none sale and no coupon code used) are can be returned for a refund or exchanged for a credit (on our website only) within 7 days of delivery, pending piece is unworn and in 'good as new' condition. All return and exchange shipping costs are not included through Melissa Lovy LLC. Eligible returns are subject to an $11 restocking fee, which will be deducted from your refund. This fee helps cover handling and processing costs. All items on sale and all pre-orders are final and are not subject to exchange or credit. Sale items include those items purchased with a coupon code.  All Black Friday (weekend) promotions are final sale, no exceptions. Shipping fees cannot be refunded.