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All Melissa Lovy LLC. jewelry is high end costume jewelry. To ensure the life of the jewelry it is important to properly care for your piece by keeping them away from excessive direct sunlight, water, hair products, perfume, lotions and household chemicals. Your jewelry should be removed when bathing, exercising and swimming. After each use wipe down your jewelry with a soft cloth (we use an eye glass cleaning cloth around the studio) and store in the provided casings. Many stones used in our collection are semi-precious; therefore no two stones will look identical. Stones may vary in color and sizing and may contain inclusions. All of these additives enhance the beauty of the stones making your Melissa Lovy jewelry unique to you.
STONES AND METAL:
Many stones used in our collection are semi-precious; therefore no two stones will look identical. Stones may vary in color and sizing and may contain inclusions. All of these additives enhance the beauty of the stones making your Melissa Lovy jewelry unique to you.
All Melissa Lovy jewelry is handmade here in New York City. Each piece is handcrafted with the utmost care and attention. While all pieces are finished and polished to our standards no two pieces of metal can be exactly identical, making your Melissa Lovy jewels special for you.
Items needing repair within 30 days of purchase will be repaired free of charged. All other repair requests within one year of of purchase are subject to assessment by Melissa Lovy LLC.. Repairs past 30 days of purchase may be subject to a repair fee if repairable. Customers are responsible for all shipping fees associated with any repair past 30 days of receipt. In order for a repair to be processed please email CustomerService@MelissaLovy.com and an ML associate will be in touch with you on how to proceed. Note, we are not responsible for repair items sent in or dropped off without properly being submitted via email. Because our jewelry is plated we are not able to repair jewelry with plating and/or polish issues past our 30 day purchase policy (please refer to our jewelry care section for proper maintenance). Please allow 4 weeks for all repairs.
Items purchased from another retailer or third party must be repaired from the retailer of purchase. Melissa Lovy LLC. will not repair items not purchased directly from www.MelissaLovy.com.
Items purchased at a sample sale or on our online sample sale are not eligible for repairs.